FAQ

FAQ

How This Works

At Digital Virtual Assistant LLC, we’ve made it simple and efficient for you to get started. Here’s how it works:

  1. Choose Your Package

    • Select from our Starter, Essential, Plus, or Pro Packages, or opt for a Customized Package tailored to your needs.
    • Decide whether you’d like a weekly or monthly subscription for ongoing support.

  2. Select Your Services

    • Use our Google Form to pick the core services you need from our list. You can also choose the “Custom Service” option if your tasks require a personalized approach.

  3. Submit Your Payment

    • Once you’ve completed the form, you’ll be directed to PayPal to process your payment securely. If you’re only specifying your service needs for now, you can submit the form without paying, and we’ll follow up with you directly.

  4. Provide Instructions

    • After submitting the form, you’ll receive a confirmation email. Reply to that email with any task-specific instructions, deadlines, or files. If you’ve selected “Custom Services,” we’ll schedule a brief phone call to finalize your specific needs.

  5. We Get to Work

    • Once we’ve received all the necessary details, we’ll begin working on your tasks. You’ll receive updates via email as tasks are completed.

  6. Enjoy More Time for What Matters Most

    • With your administrative workload handled, you can focus on growing your business and staying productive.

 

Let's Get Started Today

1. How do I get started with Digital Virtual Assistant LLC?

Begin by selecting a service package on our website and completing the form to provide your task details.

2. What services do you offer?

We specialize in claims support, email management, Xactimate photo labeling, document preparation, appointment scheduling, and custom task handling.

3. How do I submit tasks?

After selecting your package, you’ll receive an onboarding email with instructions to submit files and details via email or an upload link.

4. What communication methods do you use?

We primarily communicate through email to maintain efficiency and clear documentation of requests.

5. What are your business hours?

We are available from after hours on weekends, almost 24/7.

6. How long does it take to complete tasks?

Turnaround times depend on the service and workload. Standard tasks are completed within weekly timeline.

7. What if I need a service not listed on your website?

Select “Custom Task” on the service form and describe your needs. We’ll review and confirm if we can accommodate it.

8. Is my information secure?

Yes, we follow strict confidentiality protocols to ensure your data is safe.

9. Do you offer refunds?

Refunds are evaluated on a case-by-case basis depending on service delivery and terms outlined in our policy.

10. How do I make payments?

Payments are processed through PayPal or other secure payment systems. Details are provided at checkout.

 

Let's Get Started Today